News & Features

  • Green Light from CQC for home

    17 November 2016

    We are delighted to announce an overall positive GOOD rating from a recent Care Quality Commission (CQC) report last month.

    Representatives from CQC undertook an unannounced visit to the home on 27th September, and the report has come through rating the home good for being safe, effective, caring, and a responsive and well-led service. The home provides residential care for up to 48 older people, some of whom are living with dementia.

    The report stated; “Systems were well developed to ensure quality and safety of services at the home.” The staff were praised for their kind and attentive care to the home, whilst the home was highlighted as providing a comfortable and attractive environment, with many rooms having sea views, and all warm, clean and well appointed.”

    Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections, with all adult social care services being given a rating. Comments included;

    “The food is beautiful. I think they are fattening me up.”

    “Staff are excellent – really kind. I couldn’t be without them but you never feel you are a nuisance – they say that is what I am here for.”

    Val Baggott, Home Manager, commented; “We are really pleased with the outcome of the report. We have an incredibly hardworking team who strive to deliver the greatest level of care for our residents, and the positive report and commendation from CQC is definitely something we are really proud of.”

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  • Summer Work Experience at Lincombe Manor

    01 September 2016

    Teenager Josh Adamson gave his time during the summer holidays to do some work experience at the Devon care home, Lincombe Manor.

    “I chose to do my work experience at Lincombe Manor Care Centre to experience what it is like to work in a care and nursing environment. I’m studying a BTEC Level 2 in Health and Social Care.

    “I was pleasantly surprised when all of the staff were approachable and happy, yet very professional at the same time. Since working at Lincombe, my perception of the elderly has drastically changed. I have realised that they deserve as much if not more recognition and respect as the youth. They have some amazing stories and have done some incredible things. Being around such positive people has dramatically boosted my confidence. I enjoyed spending time with them doing things such as activities, games and companion time.

    “I was kindly welcomed by the Home Administrator, Holly (who was also my amazing mentor though the week). I have spent time with her learning about the skills required to work in a care home such as resident care, customer services and HR. I spent time making promotional posters for an event and helping the lovely Activities Coordinator, Roxanne, to communicate with the hospice and plan the event. I also helped Roxanne with room visits, companion time and afternoon entertainment. This has taught me effective and empowering methods of communicating with the elderly, which was great, as I hope to further my education in health and social care. I hope to be a paramedic.

    “Meeting Val has changed my perception of managers. She was approachable, kind and caring. She is also a qualified nurse as well as a manager, which means she is well aware of the stresses and strains caused by working in the care environment. She easily identifies any problems and rectifies them quickly. I also witnessed her looking after her staff, who speak highly of her. She is a great manager.

    “I have thoroughly enjoyed my time at Lincombe Manor Care Centre, it has been a positive experience. I hope to visit again (if they will have me!).”

    Josh hopes to go on to study human biology and do his BTEC Level 3 Health and Social Care at Sixth Form College. He then hopes to study paramedic science and become a paramedic for South Western Ambulance Service Trust (SWAST).

     

     

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  • 5-star food rating

    14 July 2016

    Lincombe Manor in Torquay has recently been awarded a 5-star rating by the Food Standards Agency (FSA).

    Comments Andy Savage, Food & Beverage Manager, Orchard Care Homes; “This is great news for the kitchen team at Lincombe Manor, I am really pleased for them. They are being recognised for their hard work in the kitchen, ensuring meals are prepared safely with high quality ingredients.”

    Val Baggott, Home Manager, was also delighted with the outcome, commenting; "Mealtimes are an intrinsic part of daily life and contribute much to the physical, mental & emotional well-being of our residents. Our Kitchen Team go the extra mile to ensure our residents are served an interesting range of meals to capture their taste buds.

    "Our 5-star rating is great recognition of their efforts which they so deserve, as we continually strive to improve our services."

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  • Easter Family Fundraiser and Spring Seaside Trip

    31 March 2016

    For a family celebration of Easter, the Lincombe Manor team held a fundraising event for a charity the team at the home feel strongly about known as Fibromyalgia UK.

    Residents, their families and staff enjoyed taking part in a raffle, viewing photographs of days spent at the home and of course, eating chocolate.

    For another sweet treat, during a trip to the seaside town of Dawlish, residents stopped for an ice cream by Labrador Bay, whilst admiring the beautiful coastal views of the area.

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