Green Light from CQC for home17 November 2016
We are delighted to announce an overall positive GOOD rating from a recent Care Quality Commission (CQC) report last month.
Representatives from CQC undertook an unannounced visit to the home on 27th September, and the report has come through rating the home good for being safe, effective, caring, and a responsive and well-led service. The home provides residential care for up to 48 older people, some of whom are living with dementia.
The report stated; “Systems were well developed to ensure quality and safety of services at the home.” The staff were praised for their kind and attentive care to the home, whilst the home was highlighted as providing a comfortable and attractive environment, with many rooms having sea views, and all warm, clean and well appointed.”
Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections, with all adult social care services being given a rating. Comments included;
“The food is beautiful. I think they are fattening me up.”
“Staff are excellent – really kind. I couldn’t be without them but you never feel you are a nuisance – they say that is what I am here for.”
Val Baggott, Home Manager, commented; “We are really pleased with the outcome of the report. We have an incredibly hardworking team who strive to deliver the greatest level of care for our residents, and the positive report and commendation from CQC is definitely something we are really proud of.”