News & Features

  • GOOD Rating From CQC

    11 September 2021

    We are delighted to announce an overall GOOD rating with individual GOOD ratings across every area of the home from our most recent Care Quality Commission (CQC) inspection in August 2021.

    CQC undertook an unannounced inspection of the home on 20th August 2021, and the report has come through rating the home GOOD for being safe, effective, caring, responsive and well-led. The home provides residential and nursing care for up to 55 older people with a range of health needs such as frailty, Parkinson’s disease, stroke injuries and MS.

    The report stated:

    “People told us they felt safe living at Oak Hall and were happy with the staffing levels in the home.”

    “The service had strong person-centred values and placed peoples wellbeing at the heart of their work”.

    “Each person had a personalised care plan which reflected their likes and dislikes, their interests, social preferences, and personalities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests”

    Ratings are given based on observations of the home by the unannounced CQC inspector, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections, with all adult social care services being given a rating. Comments from residents used in the report included:

    “I only have to call and they [the staff] come.”

    “You never go hungry – there is a choice of three meals and if you don't like those, there are another half a dozen you can choose from”

    “You couldn't do better than this place. It's wonderful.”

    Jane McAuley, General Manager, commented; “We are extremely pleased with this latest CQC report. We have an incredibly caring team who love what they do and always work hard to deliver the greatest level of care for our residents. The report acknowledges the high standards we have across the whole home and genuinely reflects the care our team provides to our residents”.

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  • 5-star food rating

    27 August 2021

    We're thrilled to announce that Oak Hall in Haslemere was awarded a 5-star rating by the Food Standards Agency (FSA).

    Comments from Dean Brown-Fuller, Hotel Services Manager for the care home and Oak Bistro “Being awarded 5 stars for our food hygiene is what we strive to achieve and maintain within our catering department. Our team of chefs, hostesses & food service assistants all work hard to ensure that the food is safely prepared daily in the cleanest of environments. We use local suppliers to source fresh ingredients for our restaurant-style meals and to support local businesses wherever possible. We understand how important it is to provide delicious and nutritious meals to our residents and we accommodate all types of allergens and dietary requirements.”

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  • Garden Party 04th September 2021

    09 August 2021

    On September 4th starting at 2pm, Oak Hall, a beautiful Grade II listed care home set in 25 acres of landscaped gardens is opening its doors to family, friends and the local community and celebrating with a garden party and BBQ - all are welcome! 

    We have a cake competition, judged by Emma Barton (Honey from EastEnders), Musical entertainment, Tex Mex BBQ, activities for children, market stalls and much more.

    For more information, please contact the home on 01428 744010 or email oakhall@manorlife.com


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  • Networking Breakfast 17th August 2021

    09 August 2021

    We are hosting a networking meeting at Oak Hall on Tuesday 17th August at 07.30 am.

    The home are inviting professionals and members of the local community to come and have a relaxed breakfast before work in order to network with each other, share ideas over breakfast and make new friends. 

    Please do join us for coffee and a continental breakfast at Oak Hall, Wispers Lane, Haslemere GU27 1AB at 7.30am.

    For more information, please contact our General Manger Jane on 01428 744010 or email oakhall@manorlife.com


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“Not just a care home, but a way of life that enables individuals the same choice and independence that we all hope for in our later years”